Use it for your boat, kayak or any other item you want to place on the dock. The elastic rope is hidden inside the line and used as a built-in buffer. Elastic rope is a necessary rowing accessory for rowing, kayaking or water motor boat.

After the order is paid successfully, the user can check the order status in the account order details.

Cancellation is supported within 30 minutes, you can cancel the order in the order details. Payment will be fully refunded to your payment account within 1-2 business days after the order is cancelled. The exact refund time depends on your payment method.

If the order has already been packed and shipped: The order cannot be cancelled because the order has already been processed and the package cannot be returned.

If you confirm that you want to cancel an order that has already been shipped, please contact us at [email protected] and the resulting return shipping and other extra charges will be borne by the customer.

Our returns and exchanges are valid until 30 natural days after the arrival of the Elastic rope. If more than 30 natural days have passed since you received the Elastic rope, we will not be able to provide you with a return or exchange.

Brand new products purchased at elasticdockline.com do not affect secondary sales. Within the validity period of the return, you can contact the customer service to negotiate a refund (the Elastic rope is damaged due to human and external reasons, and returns and exchanges are not accepted).

Once the returned Elastic rope arrives at Calavera Tool Company, LLC’s warehouse and is successfully inspected, the refund process will begin. The refund amount will be returned to your payment account within 1-2 business days. The exact refund time depends on your payment method, please be patient and do not rush.

If you haven’t received your refund after 2 business days, please check your payment account again first. Then contact your account company and it may take some time for your refund to be officially issued. If you’ve done all of this and haven’t received your refund 10 business days after our refund, please contact us: [email protected]